Troubleshooting

Problems with the app?

Can't See Token
Adding ERC20 and SLP tokens is simple with Monarch.  On your main wallet page look to the top upper right hand corner and click the plus symbol ➕ Now you ...
Thu, 2 May, 2019 at 8:12 PM
My Tokens are gone
ERC20 Tokens and SLP Tokens sent to your Monarch addresses are there, they may not be visible but they are there if you sent them to the correct address. If...
Sun, 9 Jun, 2019 at 6:28 PM
Lost my pin or passphrase
It's frustrating when we don't have access to our funds, we get it. However, we all need to make sure we at least have a  pin or passphrase to kee...
Thu, 2 May, 2019 at 9:06 PM
Can't Send Coins or Tokens
HI there, sorry for the frustrations. Here are a few suggestions. Every blockchain works a little differently. So for instance, if you are using the MAX sen...
Thu, 2 May, 2019 at 10:06 PM
Lost My Seed
Wow this is a problem. We're so sorry, we are a decentralized wallet, this means you and only you own your seed. If you lost your seed there is nothing ...
Thu, 2 May, 2019 at 11:22 PM