Wow this is a problem. We're so sorry, we are a decentralized wallet, this means you and only you own your seed. If you lost your seed there is nothing we can do for you. Those big red stop signs telling you to write it down and keep it safe is the end of our support with the seed. If you lost your seed you lost access to your wallet and funds. This is not a Monarch thing this again is a blockchain thing. Being your own bank comes with a lot of responsibilities, you and only you control your finances. You must keep your seed safe and in your possession at all times or your funds will be lost.
Thank you again for your support and loyalty, it means the world to us.